Hotel Receptionist Administration Certification

Course Description

This course prepares you for the real work of a hotel receptionist and front office administrator. It covers how to welcome guests professionally, manage bookings, handle payments, use reception systems and deal with common issues at the front desk. By the end, you’ll understand how a hotel reception operates and feel more confident working in a customer-facing hospitality role.

What You'll Learn

  • The core duties of a hotel receptionist and front office administrator.

  • How to check guests in and out smoothly and professionally.

  • How to manage reservations, room allocations and guest requests.

  • Basic administration skills: handling phone calls, emails, records and payments.

  • How to deal with complaints, difficult situations and special requests.

  • Professional standards of appearance, behaviour and communication in hospitality.

Benefits of This Course

  • Builds practical skills you can use immediately in hotel and hospitality reception roles.

  • Ideal if you are new to the industry and want a structured, confidence-building introduction.

  • Helps you present yourself more professionally to employers with a focused receptionist certification.

  • Gives you a clearer understanding of how front-of-house operations support guest satisfaction and the hotel’s reputation.

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