Coaching and Mentoring

Course Description

This course gives you practical skills to coach and mentor people more effectively at work. It shows you how to ask better questions, listen actively, give useful feedback and support others in setting and achieving their goals. The focus is on real conversations in real workplaces, so you can guide, challenge and encourage people without taking over or “telling them what to do.”

What You'll Learn

  • The difference between coaching and mentoring, and when to use each approach.

  • How to build trust and rapport so people feel safe to open up.

  • Questioning and active listening techniques that unlock insight rather than just surface answers.

  • How to structure a coaching or mentoring conversation from start to finish.

  • Ways to set clear goals, agree action plans and hold people accountable in a supportive way.

  • How to give constructive feedback without demotivating the other person.

  • Common pitfalls in coaching and mentoring and how to avoid them.

Benefits of This Course

  • Have more meaningful one-to-one conversations with team members, colleagues or clients.

  • Help others grow, solve problems and take ownership of their own development.

  • Strengthen your leadership style by adding a coaching mindset, not just a directive one.

  • Improve engagement, morale and performance in your team or organisation.

  • Gain a focused certification that shows you have core coaching and mentoring skills.

Ready to Your Journey With Us?

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